We're hiring a Supply Chain Executive to join the team at Freixenet Copestick!
This is an exciting opportunity to join a fast-paced and collaborative Supply Chain team, playing a key role in delivering exceptional service to our customers. You'll be at the centre of our order management and customer operations processes, ensuring products are delivered on time, in full, and with the highest levels of customer care.
More than just an operational role, this is an opportunity to build strong relationships with customers, suppliers and internal stakeholders while helping to drive supply chain efficiency and continuous improvement. You'll take ownership of customer accounts, support import and export activities, and contribute to delivering an outstanding customer experience across our business.
Employment Type: Full time
Salary: £0
Location: Berkshire
What you'll be doing:
- Manage customer orders from receipt through to delivery, ensuring orders are fulfilled accurately, on time and in full.
- Maintain customer order trackers, proactively identifying and communicating any risks to supply or delivery schedules.
- Act as the primary point of contact for an allocated portfolio of customer accounts.
- Build strong working relationships with customers, suppliers, Account Managers and internal stakeholders.
- Conduct regular review meetings with key customers to ensure service levels and expectations are met.
- Deliver an excellent customer experience by responding promptly and effectively to customer enquiries and requests.
- Investigate and resolve customer order issues, supply challenges and account queries.
- Coordinate import and export documentation with suppliers and freight forwarders to support efficient product movement.
- Support the resolution of transportation, logistics, customs and export-related issues.
- Monitor and maintain agreed customer service levels and key performance indicators.
- Identify opportunities to improve operational efficiency and enhance supply chain processes.
- Stay informed on new product launches and business developments to support customer requirements effectively.
- Provide cover and support for colleagues during periods of absence, contributing to a collaborative team environment.
- Consolidate and circulate weekly customer service reporting and order trackers.
- Participate in daily huddles and monthly review meetings, contributing insight and supporting team performance.
What we're looking for:
- Previous experience in a supply chain, customer service, logistics, customer operations or order management environment.
- A customer-focused approach with the ability to build and maintain strong internal and external relationships.
- Excellent problem-solving skills and the confidence to find practical solutions to day-to-day challenges.
- Strong analytical skills and the ability to manage multiple priorities effectively.
- Excellent attention to detail and a commitment to delivering accurate, high-quality work.
- A proactive and organised approach with the ability to work independently and as part of a team.
- Confidence working in a busy, fast-paced environment where priorities can change quickly.
- Good communication skills, with the ability to build trusted relationships across the business.
- Strong IT skills and experience working with customer, supply chain or operational systems.
What we offer:
- Discretionary annual bonus
- Enhanced pension contributions
- Private health cover
- Generous staff discounts across our portfolio
- 25 days annual leave + birthday day off, plus public holidays
- Enhanced maternity and paternity pay
- Employee Assistance Programme
- Income protection and life assurance
- Group accident insurance
- EV salary sacrifice scheme
We know that great candidates don't always meet every requirement listed. If you're excited about the opportunity and believe you can make a positive contribution to Freixenet Copestick, we'd love to hear from you.
careers@fxcbrands.com